Trust Bank's CMO Mira Bharin on how the digital bank successfully deployed a hybrid approach powered by on-ground partnerships, instant digital rewards, and using its customers as brand advocates.
financial services
How Trust Bank went from zero to a million customers in less than three years
The CMO's MO: Techcombank's marketer brings the marathon mindset to banking
Thai Minh Diem Tu, marketer of one of Vietnam's biggest private banks, talks about how her passion for running mirrors her approach to marketing, and why human touch remains irreplaceable in the age of AI.
The CMO's MO: HSBC's Cheuk Shum on why he's going 'all in on AI'
"Let's be honest, lots of brands, especially in banking, are tiptoeing around AI. But we say, why wait?", says marketer Shum in this wide-ranging interview with Campaign.
The CMO's MO: HDFC ERGO’s Somesh Surana on why AI and data analytics are game changers
The head of digital business and marketing at the general insurance firm gets candid about challenges in the insurance space, AI’s evolving role in garnering marketing insights, and which brand's campaigns he looks forward to the most.
Governance, safety, and risk around Gen AI are challenges for marketers: Visa CMO
Ahead of Campaign360, Visa's regional marketer steps into the spotlight to discuss Gen AI's opportunities and pain points and how this transformative technology is reshaping relationships with agency partners.
Behind the 'overly successful' launch of Trust Bank in Singapore
The marketers behind the new digital bank by Stanchart and FairPrice Group explain how accessibility, incentives and attention to user journeys ignited astronomical success that 'most other banks take a year to achieve'.
Why DBS wants to be seen as a tech startup rather than a bank
DBS marketer Karen Ngui on the brand’s new regional campaign, pushing ‘startup values’, and prioritising presence marketing.
Mastercard appoints Julie Nestor as chief marketer in Asia Pacific
She succeeds Rustom Dastoor, who now leads the payment brand's North America marketing and communications from New York.
Global forecast: The banking revolution
In an increasingly virtual sector, banks are grasping the importance of digital engagement. This special report, for Campaign members only, examines the trend with data and insights from Campaign's global network.
Admango sees early signs of adspend recovery in Hong Kong
The monitoring company saw a 1.4% increase in adspend in Q4 of 2020, driven by financial-services and consumer-care brands, even though overall investments fell 18% year-on-year.
Duopoly expands dominance within Asia as Vodafone, Reliance Jio lose ground
ASIA's TOP 1000 BRANDS: Telecommunications providers experienced widespread disruption this year, while tech behemoths Facebook and Google expanded their stronghold in the Asia-Pacific region.
Financial-services churn: APAC bank and insurance brands see significant shifts
ASIA's TOP 1000 BRANDS: Standard Chartered clambers back into the top 10 banks after a 2019 freefall, while in insurance, Allianz tumbles from fifth place in 2019 to 63rd this year.
COVID actions pay off in favourability for banks
Definitive action and the ability to project stability in uncertain times helped Citibank, DBS, HSBC, Standard Chartered and others achieve favourable perceptions, according to a report from Carma Asia.
Stanchart falls behind other banks, AIA finishes first in insurers
A volatile banking category sees Standard Chartered's brand ranking plummet, while AIA elbows out Prudential to steal top insurance brand.
Do Mizuho Bank's ATM shutdowns damage the brand?
A spoof mocks alarmingly poor customer service, but for big banking brands, it's just business as usual.
Visa taps Olympic swimmer to help normalise card payments in Japan
New work demonstrates the convenience of cards for everyday purchases.
Dentsu and Line back Folio, a service for novice investors in Japan
Companies see a growing appetite for investment in a country famous for cautious saving.
Behind Visa's vision of a cardless Winter Games
With PyeongChang 2018 just around the corner, the sponsor is making big bets on wearable technology and sound to stand out as a financial services innovator at the event.
Innovation can kill cash, says Visa’s new Japan marketing head
The company needs to give a cash-loving society a reason to break its habits.
Using predictive analytics to boost revenue
A look at how banks and financial institutions can harness first- and third-party data to refine models of customer behaviour.
Key technologies for financial-services marketers
Geraldine Goh, head of marketing in Asia for IG, talks about the challenges of marketing financial services brands in today's international marketplace.
Fidelity gets personal in first regional digital campaign
'When the time comes' covers Taiwan, Hong Kong, Korea and Singapore.
Singaporeans embrace digital for financial planning: Google
Online searches for financial products are higher than ever in the Lion City, according to Google’s first Asia consumer insights report into financial services.
Banking and finance industry social trends and top content
Engagement Meter: Unmetric provides the banking sector's top 10 recent posts, along with insights into social best practices for financial brands.
Takeaways from the Financial Services Marketing Forum
Fintech, wearables, thought-leadership, agency roles and more: key points from Campaign's Financial Services Marketing Forum last Thursday in Hong Kong.
Photos: Financial Services Marketing conference 2016
The 2016 edition of the FSM (Financial Services Marketing) Forum attracted around 150 delegates yesterday in Hong Kong for a full-day conference that focused on issues of transparency and trust, rebranding for emotional impact, use of fintech innovations and more.
Trust and Trump loom large at Financial Services Marketing forum
Day-long conference opens with trust discussion that emphasises fundamentals and content with empathy.
Truly priceless: A rebrand is more than design
An effective rebrand is about more than maintaining the integrity of a well-loved logo, writes Brand Union's associate director of strategy.
Avoiding the 'Uber moment' in finance
The threat to banks is not technology. It's a failure to transform themselves to a truly customer-centric mode of operation, writes Justin Peyton of DigitasLBI.
Photos: Financial Services Marketing conference 2015
Photos from Campaign's Financial Services Marketing forum, held yesterday in Hong Kong. Please see the related-article link at the bottom of the page for highlights and takeaways from the day.
Change: There’s an app for that
India’s consumers are becoming digitally empowered. Here’s how brands can keep up.
Swaying a nation
Phil Phelan offers four themes for brands to consider when influencing Australia’s omnichannel consumers: wellness, on demand, wealth worries and social media.
Two-speed evolution
Australian marketing is splitting into two distinct paths.
Photos: Financial Services Marketing conference
Photos from Campaign Asia-Pacific's Financial Services Marketing conference, which took place yesterday in Hong Kong. Please see the related-article link at the bottom of the page for a complete overview of the day.
Highlights from the Financial Services Marketing conference
HONG KONG – At Campaign Asia-Pacific's Financial Services Marketing conference here yesterday, marketers from banks, asset-management firms and insurance companies took a good hard look at the challenges they face while sharing practical lessons from both inside and outside the finance industry.
Investing for the future: Reinventing the financial customer experience
As Asia’s diverse marketplace continues to mature and the region’s emerging middle class seeks out options to manage their finances, the banking and financial sector is experiencing something of a sea change.
Integrity and trust: Prudential's CMO on marketing in post-GFC Asia
ASIA-PACIFIC – Marketing financial services can be a tough task, but no more so than in the immediate aftermath of the global financial crisis. That's when Julie Lyle signed on as chief marketing officer for Prudential Corporation Asia.
Financial services online shift drives digital display ads : MediaMind
GLOBAL - The internet revolution continues with the gradual shift of financial services from traditional means to the online space, opening up a strategic marketing channel according to a new study by MediaMind.
Religare Broking India says size and scale does matter
Scarecrow Communications has released new work for India's leading broking network Religare Broking titled ‘Archery’ and ‘India wedding car’.
OMD's Ben Jankowski jumps ship to head MasterCard
SHANGHAI - Ben Jankowski, the current Johnson & Johnson (J&J) global account lead at OMD, has resigned and will become the global media director of MasterCard early next year.
CampaignTV: Citibank's Francesco Lagutaine sees potential in every Asian market
SINGAPORE - Francesco Lagutaine, chief marketing officer for Asia-Pacific at Citibank, discusses the influences on the bank's marketing strategy to date and target markets in 2011 in the first of this four-part CampaignTV series titled 'The Changing Media Landscape', sponsored by the FT.
M&C Saatchi snaps up Convoy Financial Group’s branding campaign
HONG KONG - Convoy Financial Group has tasked M&C Saatchi Hong Kong with the creative for its upcoming major branding campaign. The company usually works with ad agencies on a project basis.
Learning new lessons in controlling brands
Craig Davis, co-chairman and chief creative officer at Publicis Mojo Australia and New Zealand and founder of Brandkarma.com, looks at how brands live and die in the public domain, no longer controlled by corporations.
ASK Group appoints MEC to full portfolio in India
MUMBAI – India's leading financial services group, ASK Group, has appointed MEC to handle its entire media business, except digital.
Online payment system PPS lets Hong Kong users cut 'bills' with integrated campaign
PPS has released an integrated campaign titled ‘Bills off easily with PPS’ to remain top of mind as a means of payment in Hong Kong.
Dah Sing Bank Hong Kong promotes personal loans with Express Money angels
Dah Sing Bank (DSB) has recruited a team of ‘Angels’ for its Express Money personal loans service in Hong Kong.
'Push credit real good' says Visa Australia to promote debit cards
Visa Australia promotes its debit card with an integrated campaign featuring ‘Salt & Pinkie’ to attract young users to ‘push’ the credit button.
CASE STUDY: Nagging mum attracts 120,000 YouTube views for Alliance Bank
Alliance Bank taps into an unconventional way to promote its financial product the You:nique Prepaid Card.
Whybin\TBWA\Tequila wins IAG creative and digital business worth US$46m
SYDNEY – Insurance Australia Group (IAG) has consolidated its US$46 million (AUS$50 million) above-the-line, digital and direct advertising under Whybin\TBWA\Tequila.
MasterCard Australia saves precious time with PayPass
MasterCard Australia measures time in millimeters to ensure every precious moment is well spent with its latest ‘Tap & go’ television ad for the PayPass service.
Dentsu &C wins digital duties for China UnionPay in China
BEIJING – Dentsu’s internet advertising agency &C has been appointed to the US$1.5 million digital business for China UnionPay (CUP) following a pitch.
CASE STUDY: Ogilvy RedCard sets Guinness World Record for Aon Insurance
As the official shirt sponsor for Manchester United in the upcoming Barclays Premier League, Aon Insurance in Singapore set out to create a Guinness World Record and donate money to charity in the process.
Bank of Philippine Islands launches 'Let's make it easy' campaign
Bank of the Philippine Islands (BPI), one of the biggest financial institutes in the Philippines, has launched an integrated campaign titled ‘Let’s make it easy’ to refresh awareness in the market.
MasterCard India launches 'Escape' based on priceless concept
MasterCard has launched an integrated campaign across key Indian markets based on the 'priceless’ platform titled ‘Escape’.
Shenyin and Wanguo Securities | Enrich Your Lives and Return | China
Shenyin and Wanguo Securities (SWS) has adopted a sleeker corporate image and has tasked branding consultancy and design company Landor Associates with the job of giving the corporation a more international and contemporary persona.
Aegon Religare | Star Kids | India
Indian life insurance company Aegon Religare is promoting its Star Child Plan in an integrated campaign designed to generate maximum viral buzz.
Shenyin and Wanguo Securities | Enrich Your Lives and Return | China
Shenyin and Wanguo Securities (SWS) has adopted a sleeker corporate image and has tasked branding consultancy and design company Landor Associates with the job of giving the corporation a more international and contemporary persona.
SSI | The Business of Success | Vietnam
Vietnam's largest securities company Saigon Securities Inc (SSI) with the help of branding agency Shift has undergone a make over.
EZ-Link & MasterCard | EZ For Me | Singapore
EZ-Link, the leader in cashless payment in the public transportation business in Singapore, and MasterCard Worldwide has launched the 'EZ For Me' campaign to highlight the benefits of the new EZ-link cards with credit cards.
ING Vysya Bank | The Chase, China Shop & The Spy | India
India's ING Vysya Bank demonstrates how is can make its customers' lives easier through a TV-led campaign for its brand image and product service offerings.
Prudential | Health Facts by Prudential | Singapore
Prudential Assurance Company Singapore is putting a light-hearted spin on health and accident insurance services with a 'Health Facts' campaign.
Prudential Corporation Asia | The Power of Listening | Asia
Prudential Corporation Asia is launching what is said to be the largest branding campaign ever for the insurance company, with Ogilvy & Mather Hong Kong leading the project.
HSBC | Women's Champions | Singapore
HSBC continues to support the golfing industry with their sponsorship of the Women's Champions taking place in February this year.
DBS Visa | Compass Tycoon | Hong Kong
DBS Visa in Hong Kong has signed with popular local actor Chapman To for its latest campaign promoting the Compass Visa card.
Prudential Corporation Asia | The Power of Listening | Asia
Prudential Corporation Asia is launching what is said to be the largest branding campaign ever for the insurance company, with Ogilvy & Mather Hong Kong leading the project.
Prudential | Health Facts by Prudential | Singapore
Prudential Assurance Company Singapore is putting a light-hearted spin on health and accident insurance services with a 'Health Facts' campaign.
GIO Insurance | We Cover Details | Australia
Australia-based GIO Insurance promises to pay attention to the smallest details of its customers' lives in a television campaign by Leo Burnett Sydney.
HSBC | Personal Financial Services Recruitment Campaign | Hong Kong
HSBC has launched a mass recruitment campaign for its Personal Financial Services division in Hong Kong, spanning print, online and outdoor advertising.
EZ-Link & MasterCard | EZ For Me | Singapore
EZ-Link, the leader in cashless payment in the public transportation business in Singapore, and MasterCard Worldwide has launched the 'EZ For Me' campaign to highlight the benefits of the new EZ-link cards with credit cards.
SSI | The Business of Success | Vietnam
Vietnam's largest securities company Saigon Securities Inc (SSI) with the help of branding agency Shift has undergone a make over.
MediaTV: Standard Chartered's digital strategy
In the fifth and final part of MediaTV's series on how to build a brand online, Aman Narain, group head of remote banking at Standard Chartered's Internet Banking Group, talks about the benefits of a bank launching a new-media campaign - even if its content is not directly related to his brand.
PrimeCredit | Wholeheartedly | Hong Kong
PrimeCredit has toned down its usual humorous brand image to take a more serious look at mortgage offerings with its 'Wholeheartedly' campaign in Hong Kong.
Ta Chong Bank | Extraordinary Ordinary People | Taiwan
Taiwanese Ta Chong Bank (TC Bank) has debuted its latest branding campaign, entitled 'Extraordinary Ordinary People' and devised by Ogilvy & Mather Taiwan.
Ta Chong Bank | Extraordinary Ordinary People | Taiwan
Taiwanese Ta Chong Bank (TC Bank) has debuted its latest branding campaign, entitled 'Extraordinary Ordinary People' and devised by Ogilvy & Mather Taiwan.
J.P. Morgan | Growth Power | Hong Kong
Independent creative agency Turn in Hong Kong has developed a print and outdoor driven campaign for financial service company J.P. Morgan.
Aviva | Ironman 70.3 Campaign | Singapore
Aviva has kick-started its official campaign for the Ironman 70.3 event alongside BBDO/Proximity in Singapore.
Aviva | Ironman 70.3 Campaign | Singapore
Aviva has kick-started its official campaign for the Ironman 70.3 event alongside BBDO/Proximity in Singapore.
China Construction Bank | Money Smart | Hong Kong
China Construction Bank (CCBA), along with TVB and media agency OMD, has developed a 'Money Smart' campaign to promote a positive image of wealth management in Hong Kong.
Thai Life Insurance | Que Sera Sera | Thailand
Thai Life Insurance has touched many hearts this year and won the grand prix at Spikes, but it is not stopping the company from aiming higher with another TV campaign entitled 'Que Sera Sera'.
HSBC | Personal Financial Services Recruitment Campaign | Hong Kong
HSBC has launched a mass recruitment campaign for its Personal Financial Services division in Hong Kong, spanning print, online and outdoor advertising.
PrimeCredit | Wholeheartedly | Hong Kong
PrimeCredit has toned down its usual humorous brand image to take a more serious look at mortgage offerings with its 'Wholeheartedly' campaign in Hong Kong.
DBS | I am, we are | Singapore
DBS' Altitude American Express card taps Euro RSCG and MPG to promote the tangible benefits of earning mileage faster in Singapore.
Bupa | Shakespeare | Hong Kong
Bupa insurance company retells Shakespeare's romantic tragedy, Romeo and Juliet, in its latest television spot aired in Hong Kong.
J.P. Morgan | Growth Power | Hong Kong
Independent creative agency Turn in Hong Kong has developed a print and outdoor driven campaign for financial service company J.P. Morgan.
HSBC | Globe | Global
HSBC has launched a global campaign running across 86 countries and territories to 'unlock the potential of the world'.
Thai Life Insurance | Que Sera Sera | Thailand
Thai Life Insurance has touched many hearts this year and won the grand prix at Spikes, but it is not stopping the company from aiming higher with another TV campaign entitled 'Que Sera Sera'.
MasterCard | Augmented reality outdoor campaign | Singapore
Until 25 July, people in Singapore can experience an outdoor augmented reality campaign from MasterCard at the Heeren bus stop on Orchard Road.
DBS | I am, we are | Singapore
DBS' Altitude American Express card taps Euro RSCG and MPG to promote the tangible benefits of earning mileage faster in Singapore.
EPS | Twins | Hong Kong
Hong Kong debit card company Electronic Payment Services (EPS) has called on local DJ and standup comedian Jan Lam and his look-alike Laimaan, a drummer from a local band called RubberBand, for the latest EPS EasyCash ad.
DBS Visa | Compass Tycoon | Hong Kong
DBS Visa in Hong Kong has signed with popular local actor Chapman To for its latest campaign promoting the Compass Visa card.
Prudential Corporation Asia | The Power of Listening | Asia
Prudential Corporation Asia is launching what is said to be the largest branding campaign ever for the insurance company, with Ogilvy & Mather Hong Kong leading the project.
MasterCard | Augmented reality outdoor campaign | Singapore
Until 25 July, people in Singapore can experience an outdoor augmented reality campaign from MasterCard at the Heeren bus stop on Orchard Road.
EPS | Twins | Hong Kong
Hong Kong debit card company Electronic Payment Services (EPS) has called on local DJ and standup comedian Jan Lam and his look-alike Laimaan, a drummer from a local band called RubberBand, for the latest EPS EasyCash ad.
China Construction Bank | Money Smart | Hong Kong
China Construction Bank (CCBA), along with TVB and media agency OMD, has developed a 'Money Smart' campaign to promote a positive image of wealth management in Hong Kong.
EPS | Twins | Hong Kong
Hong Kong debit card company Electronic Payment Services (EPS) has called on local DJ and standup comedian Jan Lam and his look-alike Laimaan, a drummer from a local band called RubberBand, for the latest EPS EasyCash ad.