Jessica Goodfellow
Sep 10, 2021

Bots account for 8% of organic search traffic and 37% of direct traffic: Cheq report

EXCLUSIVE: The cybersecurity firm finds invalid traffic is causing missed SEO conversion and skewing marketing analytics.

(Unsplash)
(Unsplash)

Search engines are one of the biggest customer acquisition channels, but a Cheq report has identified a prevalence of bot traffic in organic and direct traffic that is leading to wasted spend and missed conversion opportunities.

Cheq analysed traffic across its global client portfolio and found that 8% of organic search traffic hitting company sites is from bots and fake users. The proportion of traffic that is bot-driven varies widely by sector—from 3.4% invalid organic search clicks for SaaS solutions to 19% for insurance search-engine optimisation (SEO).

This means businesses spending money on SEO are capturing bot attention, junk leads and fake users alongside real people. Cheq found that eliminating bot traffic can increase SEO conversion rates by up to 20%.

One leading agency found that eliminating invalid clicks for one prominent client caused direct traffic to plummet by 30% while conversion rates increased by 17%—leading to a record quarter for leads and customer acquisition.

Direct traffic has a much higher prevalence of bots; across Cheq's client base 37% of direct traffic was found to be bots and fake users. The higher weighting is due to the fact that most bots want to attack a specific site. Once again, insurance has a much higher proportion of invalid traffic than other sectors Cheq analysed.

Bots also skew marketing analytics. Cheq found that up to 20% of the contacts processed in marketing analytics software are bots and fake users. Since solutions like Salesforce and HubSpot charge businesses per contact or terabyte, this means significant budget is being spent on fake users. Marketing decisions based on skewed analytics means further wasted spend.

Bots found to be attacking organic customer acquisition include spambots, scrapers, automation tools, frequency capping, abnormal rate limit, excessive rate limit, disabled JavaScript, behavioral anomalies, click farms, malicious bots, false representation, account takeover, data centres, VPNs, proxy, disabled cookies, click hijacking, network anomalies and known bots (PPC crawlers).

Techniques include competitor attacks (such as 'negative SEO'), scraper attacks, autoclickers and dropping fake reviews.

Competitors can interfere with SEO rankings by sending automated bot traffic through important keywords. High bounce rate for traffic that came in through a certain keyword tells Google that this keyword is less relevant for your brand, and hence ranking for that keyword drops.

Cheq estimates that bots are responsible for around 5% of fake reviews on the internet.

Source:
Campaign Asia

Related Articles

Just Published

6 hours ago

Singapore’s top 50 brands for consumer experience

Discover why Singapore Airlines reigns supreme in 2024 and which brands are vying to climb the ranks—insights from Campaign’s regional research in collaboration with Milieu Insight.

7 hours ago

Pride marketing: Even the smallest acknowledgement ...

Brand support for the LGBTQ+ community in a continuous capacity can be a lifeline for individuals, says the chair of the Media Federation of Australia’s (MFA) diversity, equity, and inclusion advisory panel.

7 hours ago

McCann Worldgroup promotes Adrian Botan to global role

Adrian Botan will report to Javier Campopiano, chief creative officer of McCann Worldgroup and McCann.

8 hours ago

Cannes Lions entries drop slightly as new humour ...

While entries from the US and UK were “broadly flat,” submissions from Singapore were up 93%, and New Zealand jumped 47%.