Gareth Evans
Jun 4, 2015

Japan’s customer service: Off Menu, off-piste, off the record

Japan's strong tradition of customer service never fails to make an impression on visitors. But it may need to evolve to be more flexible in order to please an influx of foreign visitors, writes Gareth Evans of Flamingo.

Gareth Evans

Japanese customer service has made a name for itself throughout East Asia and the West. Visitors to Japan are struck by the professionalism and kindness they receive in restaurants, convenience stores, hotels and everywhere in between.

In Japan there are deep-rooted traditions of treating the customer as king, which these days manifest themselves in uplifting gestures and pleasing solutions. The entire floor staff of a restaurant greeting you on entrance. The measured explanations of products...

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