Emily Tan
May 31, 2012

Paradigm Mall Malaysia experiences downside of Facebook 'magic'

KUALA LUMPUR - Since its launch on 24 May, Paradigm Mall's Facebook page has been overwhelmed with complaints ranging from the shopping facility's slippery floors to broken elevators. Four days later, the mall's social media manager appeared to snap.

In response to a query about the mall's lifts, which over the weekend had malfunctioned and plunged, Paradigm Mall's Facebook page manager said the management was still looking into it.

The cheerful response to what seemed to be a serious situation appeared to exasperate Freddie Toh, a Facebook user who commented Again looking... 

The comment seemed to be the final straw for the Facebook page manager who retorted, Cannot...

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