Top of the Charts provides a quick, mostly visual summary of a new piece of relevant research.
Report: State of B2B Ecommerce in ANZ, Southeast Asia and India, produced by Econsultancy in partnership with Magento (an Adobe company).
Methodology: Online survey of more than 500 companies in Australia and New Zealand (ANZ), Southeast Asia and India in June and July 2018.
Self-interest worth noting: Magento makes an open-source e-commerce platform.
- Organisations in the Asia-Pacific and India are still developing their Ecommerce platforms in order to drive increased sales with customers.
- Only a third of respondents (33%) strongly agree that they can ‘personalize the digital experience based on previous interactions with the business’
- A quarter (24%) are still yet to make steps towards personalized products and offers.
“There is a growing need for B2B-focused brands to make more of an impact when it comes to meeting growing expectations for a great customer experience,” said Nicholas Kontopoulos, regional head of APAC marketing with Magento. “Buyers increasingly want the same quality of digital engagement that they get from the likes of Amazon, Lazada and Alibaba.”
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