There are traps you should avoid when designing a product: too much stuff, too much features, too much technology, too much sensors, too much APIs. This is dangerous product thinking. Just adding all these to your product won't make it better for people. Now, more than ever before, the success of product design is tied to the understanding of the behaviour and motivations of people. The best product understands context, considers the customer's environment, and progessively augments the customer's existing behaviour.
Want your customers to fall in love with your product? First fall in love with your customers. What does that mean? Observe people, with love, performing their tasks in context. When you understand context, unmet needs are revealed both consciously and unconsciously.
However, people are inherently peculiar, emotional and unpredictable. Say, we have a man using a coffee machine in his kitchen. He uses two coffee cartridges because he thinks it is creating stronger coffee when in fact he may be damaging the machine. Does that give you a hint on how to design a better coffee machine?
Watch especially for involuntary reactions. Even negative reactions done involuntarily can teach you more than positive ones, in order to augment desired behaviour.
Whenever you want to do that, demonstrate value with product prototypes in context, and you will get a much more granular response.
Just putting disconnected content out there doesn't help a brand, and is not innovative storytelling for sure. A lot of people confuse innovation with variety, but innovation is about doing something that has never been done before. Just generating a lot of variety doesn't mean it's valuable in the way that changes the nature of things. That said, if you practise innovation in the narrowest sense, you just get a lot of variety.
Innovation must be applied to purpose in order to get value. Applying this to storytelling, it is more about telling linear stories, but about engaging audiences in an idea or concept that will please even Simon Cowell. Apple is a master at getting people to buy into the larger picture of why they create their products. It's rare to see someone transcend mediums and paradigms in content creation, though this is a very cliched thing to say. How we make content may be a way to start; stop-motion edits and drone shoots may be ideas.
As agencies, we need to up our game a lot because any laymen with the right technology and enough time can make what we used to make 20 years ago. An agency's biggest competitor today is... everyone else. Fans have an ability to create compelling content for free, so in a world filled with storytellers, the right strategy, insights and empathy with consumers are an agency's biggest assets. Agencies tend to resist user-generated content, but the days of huge production budgets and timelines are gone, and we need to be quick and nimble.
Consumers pay to not be interrupted. Hence, we have to provide entertainment in our work. Branded entertainment is entertainment that comes from the brand's heart and soul, but branded entertainment can't be paused. It has to be wanted, be enjoyed because it is relevant and social. It's about making useful, inspiring, even sad stuff. And not sales stuff. It's about the connection to the consumer, about turning a product into a performance.
So switch from selling to compelling, like Red Bull which has become an entertainment property. Like a celebrity. Can a brand become a celebrity? Think about what a celebrity does. Beyonce does not just sell songs, but her soul. MTV does not just sells music videos, but content. Make consumers your fans. But we are not entertainers, so we have to go to them, collaborate with writers and artists. Remember, we still have to sell something in the end, but not the product, but the soul of the brand. I say: give me 10% of the budget of Coca-Cola and we can work with Hollywood for a revolution of branded entertainment. It is going to happen.