Jeremy Thomson
Apr 17, 2018

Integrating CX into your organisation, part 2: Not just another house guest

As customer-centric design becomes more popular more companies are realizing its importance. But most seem to see it just another pretty face.

CX specialists need a home.

This article is part of a series on the theme of customer experience. See the first article, Integrating CX into your organisation, part 1 Willingness to learn and change.

Round peg and square hole don’t work

Think about thisyou have a project with multiple stakeholders across multiple time zones and a launch date that is highly aggressive. It should be evident you need an experienced, skillful project manager to get...

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