Emily Tan
Mar 25, 2013

How do you fix calling your customer a 'b*tch' on Facebook?

MALAYSIA – Chichi Malaysian patisserie Les Deux Garcons escalated a simple complaint on Facebook to an all-out social media crisis this weekend when it responded rudely to the customer and eventually, called her a "bitch".

Ben Yeong (centre) and his team at Les Deux Garcons

On Friday, customer Ee-Lyn Law posted a feedback comment on the pastry shop’s Facebook wall complaining of being treated poorly by the shop’s service staff and suggesting that the store label its confections if staff members were annoyed by repeat enquiries.

The shop’s official response to her comment was If you have so much complaint Please buy your desserts in Paris You will see more attitudes It will really KILL me to have the kind...

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