Study quantifies ROI of online brand storytelling

The study, Content Matters: The Impact of Brand Storytelling Online, looked at six business categories in 10 Asian markets: Australia, China, Hong Kong, India, Indonesia, Japan, Philippines, Singapore, South Korea and Vietnam. Respondents ranged in age from 15 to 60.

People who are exposed to branded content regularly through social media spend more on products and services than those who don’t, according to the researchers. Such exposure also makes people more likely to recommend a brand to their friends.

Such findings may seem unsurprising, but the research goes further by quantifying the strength of the effect in the sectors and countries covered. For example, digital consumers who actively follow brands in the travel & tourism or personal-care sectors are 39 per cent and 29 per cent more likely to recommend a brand to their friends, respectively.

Meanwhile, mainland Chinese consumers who follow food & beverage brands online spend up to 160 per cent more on food & beverage products every week. (See below for more sector- and country-specific findings.)

Taking the regional view, 78 per cent of consumers obtain information about products and services using social media, and 68 per cent also share such information. Social-media contests and giveaways draw in 69 per cent of consumers.

Three-quarters of respondents said they look for the latest deals and promotions on social media, and also by clicking on advertisements or reading advertorial content.

China and Vietnam have the digital consumers most likely to click on advertisements posted by brands they like (86 per cent), followed by India (83 per cent), and Hong Kong and South Korea (82 per cent).

Consumers in China (89 per cent) and Vietnam (97 per cent) are the most connected with brands. Consumers in Australia and Japan, meanwhile, are the least connected group. Less than half (44 per cent) of respondents in Australia and only 36 per cent in Japan follow brands on social media.

Stephen Tracy, APAC lead at Waggener Edstrom’s Insight & Analytics (I&A) practice, said that to cash in, brands need to move away from typical content and develop a tailoring content strategy for their consumers.

“Social media is not a silver bullet, and brands have to create rich, quality and relevant content for their followers,” he said. “Don’t just jump into the deep-end. You need to look at things like content strategy, business objective and the role of the platforms.”

Download the full report here. 

Here are some of the study's interesting country-by-country findings:

Social followers spend more:

Consumers in…	...who follow brands in this sector...	...spend this much more in that category…	...per...
India	Personal care	100%	Week
Singapore	Healthcare	172%	Purchase
Australia	Travel & Tourism	51%	Year
Indonesia	Food & Beverage	90%	Week
Korea	Food & Beverage	167%	Week
Japan	Consumers electronics/appliances	12%	Purchase
Philippines	Healthcare	257%	Purchase
Vietnam	Personal care	156%	Week

 

Followers are more likely to recommend:

Consumers in…	...who follow brands in this sector...	...are this much more likely to recommend a product / service than consumers who do not follow the brands in the sector
China	Personal care	14%
Hong Kong	Mobile device	33%
Australia	Travel & Tourism	43%
Indonesia	Personal care	20%
Japan	Food & Beverage	44%
Vietnam	Healthcare	57%