chatbot

Oct 22, 2019

The evolution of chatbots in marketing

Once a handy tool to automate customer service, they're now increasingly being tasked to do data collection and lead generation.

May 8, 2018

Sydney Opera House unveils promotional pinniped

The landmark venue, with help from The Works and On Message, has introduced a chatbot based on a popular seal.

Feb 27, 2018

How a chatbot enticed new customers to Clarins Taiwan

CASE STUDY: Despite risks, Clarins and Isobar devised a chatbot-based system that quintupled new customers.

Oct 6, 2017

Teaching clueless chatbots the art of conversation

The gap between human expectations of chatbots and their actual capabilities means this field has a lot of development still to come.

Jun 6, 2017

Why is my chatbot not chatting?

Demystifying the chatbot hype.