Louise George Kittaka
Feb 7, 2018

Service with a (metallic) smile: Why robots rule the hospitality sector

Novelty gives way to smarter business as more and more hotels embrace automation.

The future is here… Multilingual robots staff the reception at Henn na hotels in Japan

Considering its international reputation for robotic technology development, it is fitting that Japan can lay claim to the first “robot-staffed hotel” in the world, as recognised by Guinness World Records.

The Henn na Hotel “strange hotel” in Japanese debuted at the Huis Ten Bosch theme park in Kyushu in 2015, with a second opening near Tokyo Disney Resort in Chiba last year. Operated by the travel agency H.I.S., there are plans to expand the chain...

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