Olivia Parker
May 18, 2018

Is unconscious bias training really any good?

The term 'unconscious bias' is bandied about with inclusion and diversity policies across the region. But what does it look like? And what, if anything, can really be done about it?

Earlier this month, Starbucks announced that it would close 8,000 of its stores in the US on May 29 to launch the first stage of a “multi-phase” unconscious bias training programme, after an incident in which two black men were wrongfully arrested in a store in Philadelphia.

The news has prompted much debate, largely around the fact that Starbucks doesn’t appear to have had such training in place beforehand. But it has also thrown up...

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