Jingjing Ma
Jul 9, 2019

How AI is transforming JD’s retail business

JD's AI chief said information collected using AI technologies can serve upstream manufacturing and design, and drive innovation in new markets.

Bowen Zhou

During China's '618' online shopping festival last June, online retailer JD.com saw the use of artificial intelligence technology drive revenue growth by more than seven times year-on-year and contribute to a 145% hike in conversions, according Bowen Zhou, president of JD AI at JD.com. 

Speaking at Rise conference in Hong Kong yesterday, Zhou said AI technologies can help retailers in three fundamental ways cost saving through automation using AI to augment...

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