EXCLUSIVE: The group will set up a bespoke unit for the integrated media business, estimated to be worth US$800 million in annual billings. Mindshare was the incumbent.
The CPG and beauty giant promoted longtime exec Céline Dumais to lead a global transformation in customer care.
The brand will continue to rely more on online sales while opening more flagship and experience stores.
Ecommerce now accounts for 20% of sales at beauty giant.
Empathy, agility and focus are critical to help leaders guide organisations through current changes.
Model Munroe Bergdorf called brand 'racist snakes' after her experience in 2017.
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