The session, which included an introduction by Aliza Knox, MD of online sales for Asia-Pacific at Twitter, pointed to statistics from Nielsen that showed brand preference increased 30 per cent among Twitter users that had been engaged by a particular brand, while purchase intent rose by 53 per cent.
“Each moment is an opportunity to engage,” Knox said, presenting an example in which the low-cost airline Jetstar had successfully inserted itself into a conversation about...
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