client

Sep 27, 2021

The people paradox for agencies: client satisfaction is up, staff happiness lags

Initiative's UK CEO sees a worrying gap between client satisfaction and staff happiness.

Aug 4, 2021

When advertisers hoard hot agencies

It's common practice for big brands to tie up the best and brightest agencies in exclusive contracts that effectively take them out of the market, according to the founder and CEO of consultant TrinityP3. Is this anti-competitive bullying, or just smart business?

Nov 30, 2020

When a bullying client caused our team to suffer, we chose to walk away

It’s time for agencies to put their people first and foster an inclusive work culture.

Feb 11, 2020

Wavemaker nabs MediaCom's Alastair Bannerman to be global client president

He will work with Anna Hickey and Alex Altman.

Oct 31, 2019

Long-term agency partnership is better than short-term fling

Companies can see the advantages of long-term agency relationships but they often behave in a way that makes this hard to deliver, according to the founder of Observatory International.

Sep 18, 2019

Modern dating in adland

The industry seems to have gone the way of modern dating apps, with little interaction, one night stands and no eye for long-term relationships. Can that be remedied?