James Shoreland

The people paradox for agencies: client satisfaction is up, staff happiness lags
Sep 27, 2021
James Shoreland

The people paradox for agencies: client satisfaction...

Initiative's UK CEO sees a worrying gap between client satisfaction and staff happiness.

Follow us

Top news, insights and analysis every weekday

Sign up for Campaign Bulletins

Most Read

AKQA brings in Nobuhiro Arai as its new Tokyo ECD

1 AKQA brings in Nobuhiro Arai as its new Tokyo ECD

Netflix appoints Hakuhodo's H+ as media AOR for SEA and Taiwan

2 Netflix appoints Hakuhodo's H+ as media AOR for SEA and Taiwan

Deloitte's Dorothy Peng on why she left adland for consultancy work

3 Deloitte's Dorothy Peng on why she left adland for consultancy work

Pepsi unveils new logo and identity; colours 120 markets in electric blue

4 Pepsi unveils new logo and identity; colours 120 markets in electric blue

2024 Event Marketing Awards winners revealed

5 2024 Event Marketing Awards winners revealed

Move and win roundup: Week of April 8, 2024

6 Move and win roundup: Week of April 8, 2024

Dentsu China's new CEO on transformation, talent, and looking beyond borders

7 Dentsu China's new CEO on transformation, talent, and looking beyond borders

‘Turkeys don’t vote for Christmas’: Martin Sorrell on the fate of agencies in an AI age

8 ‘Turkeys don’t vote for Christmas’: Martin Sorrell on the fate of agencies in an AI age

Forbes ‘mistakenly’ ran MFA site for years

9 Forbes ‘mistakenly’ ran MFA site for years

Dyson China ends partnership with Mindshare, hands media duties to Publicis

10 Dyson China ends partnership with Mindshare, hands media duties to Publicis