Nov 18, 2020

Inside L’Oreal’s customer experience transformation

The CPG and beauty giant promoted longtime exec Céline Dumais to lead a global transformation in customer care.

Nov 11, 2020

TBWA and McDonald’s alum reveal new freelance-focuse...

Co-founder Chris Garbutt left his post as TBWA Worldwide’s global creative chief last week to pursue an undisclosed new venture.

Nov 4, 2020

Pitch activity is up, but new business revenues are ...

Agencies are pitching more than ever for new business, but account billings are down during the pandemic.