Oct 21, 2022

Reimagining the hotel customer experience

If hospitality brands want to beat out home travelers and boutique hotel brands, they need to adopt their own housekeeping policy about four-day-old bath towels: Change it up.

Nov 19, 2021

Accenture acquires Japanese CX agency Tambourine

The ecommerce customer-experience specialist runs a team of 70 that specialises in using Salesforce Commerce Cloud.

Sep 21, 2021

Accenture Interactive to buy Brazilian CX provider Experity

Experity will help scale Accenture's market capabilities in customer experience and commerce.

Sep 6, 2021

Everise to add 700 staff in APAC by year end

The digital customer experience firm is targeting growth in Japan, Malaysia and Singapore, where it will open a digital innovation hub by the end of the year.

Apr 5, 2021

The X factor: Why agencies want to lead in ‘experience’

When asked to describe what they do, more agencies are describing themselves as providers of ‘experience’. What exactly does this mean?

Feb 18, 2021

Four reasons consumers hate your luxury brand

What is the source of luxury brand hate, and should luxury brand managers be on edge if their brand is on the most-hated list?