cx
Reimagining the hotel customer experience
If hospitality brands want to beat out home travelers and boutique hotel brands, they need to adopt their own housekeeping policy about four-day-old bath towels: Change it up.
Accenture acquires Japanese CX agency Tambourine
The ecommerce customer-experience specialist runs a team of 70 that specialises in using Salesforce Commerce Cloud.
Accenture Interactive to buy Brazilian CX provider Experity
Experity will help scale Accenture's market capabilities in customer experience and commerce.
Everise to add 700 staff in APAC by year end
The digital customer experience firm is targeting growth in Japan, Malaysia and Singapore, where it will open a digital innovation hub by the end of the year.
The X factor: Why agencies want to lead in ‘experience’
When asked to describe what they do, more agencies are describing themselves as providers of ‘experience’. What exactly does this mean?
Four reasons consumers hate your luxury brand
What is the source of luxury brand hate, and should luxury brand managers be on edge if their brand is on the most-hated list?
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