customer experience

Oct 21, 2022

Reimagining the hotel customer experience

If hospitality brands want to beat out home travelers and boutique hotel brands, they need to adopt their own housekeeping policy about four-day-old bath towels: Change it up.

Aug 8, 2021

Asia’s top brands for best connected experiences

ASIA’S TOP 1000 BRANDS: Device makers and platforms dominate, but even consumer goods brands are competing to deliver more seamless and integrated digital experiences.

Jul 2, 2021

Campaign Crash Course: How [not to] design a great customer experience

Are you looking to find out the components of an effective, seamless customer experience? Then let's explore what you should avoid.

Oct 15, 2020

Havas creates global customer experience network

Havas CX will bring 20 agencies under one umbrella.

Aug 27, 2020

Marketers need to move up from CX to HX

The future is brighter for brands that prioritise serving humans over targeting customers.