Reimagining the hotel customer experience
If hospitality brands want to beat out home travelers and boutique hotel brands, they need to adopt their own housekeeping policy about four-day-old bath towels: Change it up.
Asia’s top brands for best connected experiences
ASIA’S TOP 1000 BRANDS: Device makers and platforms dominate, but even consumer goods brands are competing to deliver more seamless and integrated digital experiences.
3 ways data democratisation improves the customer experience
How should marketers act on customer insights to grow the business, reduce brand risk, and improve the customer experience?
Campaign Crash Course: How [not to] design a great customer experience
Are you looking to find out the components of an effective, seamless customer experience? Then let's explore what you should avoid.
Havas creates global customer experience network
Havas CX will bring 20 agencies under one umbrella.
Marketers need to move up from CX to HX
The future is brighter for brands that prioritise serving humans over targeting customers.
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