Andrea Lennon

Can airlines glimpse their future by looking at fintech?
Oct 25, 2016
Andrea Lennon

Can airlines glimpse their future by looking at ...

Andrea Lennon of Critical Mass issues a plea for airlines to emulate fintech players that are getting their online customer experience in order.

The challenge in Asia: fragmentation
Aug 11, 2016
Andrea Lennon

The challenge in Asia: fragmentation

Want to create a great customer experience in APAC? First, understand the perils of pitfalls of its fragmentation.

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