world business forum
Jun 8, 2015
Humanity, not technology, the key to service excellence: Don Peppers
HONG KONG - The more a company can automate services and minimise call-ins, the more critical its customer-service staff becomes. And because of this irony, according to author and consultant Don Peppers, companies must be willing to invest even more money and trust in customer-service staff.
Jun 3, 2015
Steve Wozniak, Sarah Lewis and Tom Peters on innovation: World Business Forum
HONG KONG - Steve Wozniak left Apple for good in 1985 because its increasingly bureaucratic processes were hampering his ability to create innovation, he told delegates yesterday at the World Business Forum.
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