[Watch On Demand] Navigating Customer Engagement to Drive Business Growth

This webinar brought together customer engagement experts for a discussion on the winning tactics that brands can employ to meet rising customer expectations and demand for personalized customer engagement.

Navigating Customer Engagement to Drive Business Growth

APAC is set to increase investment towards customer engagement as brand marketers begin to appreciate that successful engagement strategies drive business growth.

How can brands ensure that they create brilliant customer experiences that enable them to build direct relationships with their customers? And that they not only listen to what their customers are telling them, but understand those signals?

The webinar discussed: 

• The top customer engagement trends that matter in 2021: From translating metrics into business outcomes to cohesive messages across channels, we analyse the customer engagement trends and challenges for brands in APAC
• What defines brilliant engagement, and best practices to achieve it: We explore the tech and team structures that leading brands have employed for the biggest customer engagement impact
• Successful campaigns that drive revenue, and the strategies behind them: What does great customer engagement look like—and how does it translate into business growth?