When a fire at an electrical substation plunged Heathrow Airport into chaos, media reporting was swift—but mostly short-lived. As businesses navigate rapid news cycles, experts weigh in on whether negative press has lasting reputational damage.
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heathrow
'Reputations will be made and lost': Heathrow closure unpacked by crisis experts
airport
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crisis
heathrow
By
Evie Barrett
When Europe’s busiest airport, Heathrow, unexpectedly shut down on Friday, its crisis comms team bore the brunt.