Jenny Chan 陳詠欣
Oct 6, 2017

Teaching clueless chatbots the art of conversation

The gap between human expectations of chatbots and their actual capabilities means this field has a lot of development still to come.

Our reporter enters a difficult chat with Oscar, the Air New Zealand chatbot

Air New Zealand may have made some of the most memorably wacky in-flight safety videos in the industry, but its first foray into chatbots, via 'Bravo Oscar Tango' Oscar for short  doesn't seem quite such a success.

When questioned by this reporter as seen in the screenshots above, Oscar was unable to answer basic questions about flight bookings unless they were asked in an exact scripted phrase. Oscar also couldn't recognise...

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