cx
Customer experience can no longer be an afterthought: David Shulman, global CEO, Havas CX
With a mission to reshape brands through exceptional customer experiences, Havas' Shulman discusses strategies for balancing soaring consumer expectations with personalised and meaningful interactions in a fiercely competitive market.
How Asia's AI revolution is helping businesses to redefine CX
Valtech's Atlas Lim shares his observations on the emergence and influence of generative AI on CX, and why it's a catalyst for transformative interactions across China and Southeast Asia.
10 trends that will shape B2B marketing in 2024
Marketing expert Robert Heldt shares his insights into the key trends that will sweep the B2B landscape across APAC in 2024, including a focus on CX, new video formats and compelling storytelling.
Eight CX trends to watch out for in 2024
World-leading expert in CX and best-selling author, Professor Steven van Belleghem, shares his predictions for the top customer trends in 2024—and what they mean for brands and agencies alike.
The Philippines' top brands for customer experience
The Philippines list follows the top 50 CX brand ranking across Southeast Asia revealed at Campaign360, in partnership with Milieu Insight.
Singapore's top brands for customer experience
The Singapore list follows the top 50 CX brand rankings across Southeast Asia revealed at Campaign360, in partnership with Milieu Insight.
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