One-to-one Marketing: Direct choice - Sportavia

A while ago, I decided to do something about one of my long-standing desires, and learn to fly a glider. Australia being the best location, I had to make my choice purely via the internet.

So how did I make my choice (a company called Sportavia)?

First and most important, a search (on Google). Sportavia wasn't top, but was mid-way down the first page - high enough to guarantee inclusion in my 'possibles' list.

Second: review the 'possibles'.

Comparatively, Sportavia's site was the most professional-looking, with relevant and easily-found information, which implied an efficient and well-run organisation. I felt I could risk committing my hard-earned cash before I'd ever set foot there.

Third: gut feeling.

Sportavia's site oozes a laid-back, friendly professionalism, e.g. a diary that's updated daily - this really lets you get the feel of the place and of a typical day.

Fourth: how do I book?

A simple and well laid-out form means I don't have to jump through any hoops to give them my money.

So, four steps to success. I had a great time there and can thoroughly recommend it. Simple really, and I wish more sites were as honest, enthusiastic and functional as this!

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