David Blecken
Apr 13, 2017

In Japan, United’s fire threatens to burn others

The fiasco has worsened America's already compromised image for Japanese consumers.

Among the memes making the rounds on social media is United’s leaked training video’. A scene from the comedy Airplane, it has cabin staff and volunteers line up to subdue a hysterical passenger by shaking and slapping her repeatedly in the face.

It’s not too far from reality. The forcible removal of Vietnamese-American doctor David Dao from flight 3411 has been no laughing matterfor United Airlines or for many in Asia who...

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