Integrating CX into your organisation, part 3: Timing is everything
In the last of a series, Geometry Global's Jeremy Thomson looks at what's needed to be able to really see things from the customer's perspective.
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Integrating CX into your organisation, part 1: Willingness to learn and change
In the first of a series, Geometry Global's Jeremy Thomson looks at what's needed to be able to really see things from the customer's perspective.
Integrating CX into your organisation, part 2: Not just another house guest
As customer-centric design becomes more popular more companies are realizing its importance. But most seem to see it just another pretty face.