CSL ditches 'telco mentality' for customer-centric brand vision

HONG KONG - Mobile service provider CSL has unveiled a new TBWA-designed branding to position itself as a customer-centric organisation, rather than "just" a telecommunications provider.

CSL logos: Before and After

Its new brand identity, titled 'CSL - Ribbon of Life', has an emphasis on the 'C', symbolising the company’s focus on customers, communications, connectivity, and community. Mark Liversidge, Chief Marketing Officer of CSL says the electric lime green design is designed to exude "progressive movement, simplicity, flexibility, and a sense of fresh, strong, confident leadership".

He explained that CSL's old logo was a technology-focused image, created at the turn of the millennium. The firm is now working hard to dispense with its traditional "inside-out telco mentality, he said. Instead, it is moving to a more matured 'outside-in' approach, which starts with the customer and works backwards to dictate marketing directions.

The new logo will distinguish CSL as the corporate company brand from its existing service brands 1010, one2free, New World Mobility and several pre-paid services.
 
“As a company we’re no longer constrained. We’re opening up and unleashing all of the possibilities that can be enabled by wireless connectivity.  It brings to life our three company values of being innovative, trustworthy, and having respect for the customer,” added Joseph O'Konek, CEO of CSL.

"And being trustworthy means transparent, open and clear product offerings," Liversidge elaborated. "We want customers to stay with us for life," he said.

The new branding will also have strength as a recruitment tool. Liversidge says CSL is aiming to attract "digital natives and the smartest graduates" to join its team and build on the company’s near 30-year history.

It will spend "several million (Hong Kong dollars)" in the next six months" in targeted communications with universities, recruitment consultants in career development and CSR circles to establish itself as an employer of choice in Hong Kong.

 

 

Source: Campaign China
| rebranding