"The reason I chose to go out to the marketplace was because Cisco's regional marketing team had five to six agencies. I felt by consolidating we'd get better brand integrity and consolidate costs, infrastructure, systems."
Agency selection criteria included ability to "combine above-the-line, direct mail ... someone savvy with online and web capabilities, a company that could demonstrate metrics (show the financial break-downs for all the stages)", said Puthussery.
"Basically they had to show they could do fully integrated marketing programmes."
He was also quick to point out that the regional office would respect the autonomy of individual country offices. "We will not dictate the use of this agency (Impiric) at a country level; we're not suggesting or dictating to anyone at a country level that they change their agency. This appointment is about helping the regional team."