Cathay retains ICLP on loyalty marketing brief

HONG KONG: Cathay Pacific has retained its loyalty marketing specialist International Customer Loyalty Programmes (ICLP) for another three years.

The airline's brief includes programme marketing and communications management as well as servicing and operating of Cathay's Marco Polo Club and Air Miles programmes.

The agency, which had been involved in the set-up and development of the two programmes since 1998, has more than 120 staff working on Cathay's account. ICLP has also handled programme strategy, database marketing and telemarketing for Cathay.