What is your greatest work achievement?
I cannot say that I have achieved that yet.
However, in my short servicing period, I do feel content having
established trust with my clients, especially when they are proud of and
contented with the work created for them.
What would be your dream brand to work on and why?
I would like to work with an unknown brand that has great market
potential and is managed by open-minded and innovative - that is, non
self-centered - clients.
A big budget is not the primary concern.
What would you do if you weren't in marketing?
I'd like to be a student, improving my various skills in appreciating
the beauty in life and in finding ways to make a better
contribution.
I guess I am doing that right now.
Who was your mentor and how did this person influence you?
Wonderful people I meet in my everyday life who generously share their
wisdom with me.
Is there a secret to your success?
Definition of success varies for everybody. For me, I like to stay
healthy and have a generous attitude to deal with every day's
challenges.
How do you handle difficult clients?
I always remind myself that you should not label clients as 'difficult'
as they all have different reasons for the way they are.
To better understand them, I put myself in their position and find out
how I can serve them better.
When it gets too tough to handle, it tells me that it's time for a
break.
What advice would you give to the next person to do your current
job?
Enjoy the servicing industry and be firm on the issue of integrity.
What are you currently reading that will help you in your job?
From children's adventure stories to Ways of Improving Memory and the
Bible.
Who is the business person you most admire and why?
Sir Richard Branson for his capacity to build a business empire and yet
enjoy his life in the process. He has managed a good balance in
life.
I believe his personality has also made him a great marketing and sales
tool for his brand.
