What is your greatest work achievement?
My greatest achievement was at Microsoft, when 16 months after I joined MSN Hong Kong, revenue and traffic increased three-fold, with each month's growth still reaching double digit figures.
What would be your dream brand to work on and why?
Microsoft because it is controversial and challenging. You either love it or hate it.
What would you do if you weren't in marketing?
I'd be an architect.
What was your big break in your career?
I felt like an 18-year-old school girl again - when in fact I am a mother of three - when I took the Reuters Foundation Course for journalists at Oxford for six months.
Who was your mentor and how did this person influence you?
Name: Celina Chan
Age: 39
Job title: MSN Hong Kong director, Microsoft Hong Kong
The sisters at Maryknoll Sisters' School (now called Marymount).
They taught me how to be fearless and keep on fighting for my rights.
What would you say is the secret to your success?
Embrace change.
Remain open to new ideas and keep on learning
How do you handle difficult clients at work?
Be patient.
Understand the client's issue and tackle the problem at a different time from a different angle.
What advice would you give to the next person to do your current job?
What are you currently reading that will help you in your job?
Any novels and essays.
Reading helps me to understand people more.
Who is the business person you most admire and why?
Publisher Jimmy Lai.
He has the guts to take risk and change the rules of the game.
He taught me not to be afraid of making mistakes.
