chatbot

May 10, 2024

Why international airlines want a piece of Air India’s chatbot technology

Leveraging gen AI to develop a chatbot has been an important facet of Air India’s digital transformation. The Silicon Valley-based chief technology officer of the airline talks to Campaign about the process of developing and besting the chatbot.

Jun 24, 2022

Cannes Lions 2022: Dentsu Creative India wins third Grand Prix

‘The Unfiltered History Tour’ for Vice Media won the top award in the Social and Influencer Category.

Oct 22, 2019

The evolution of chatbots in marketing

Once a handy tool to automate customer service, they're now increasingly being tasked to do data collection and lead generation.

May 8, 2018

Sydney Opera House unveils promotional pinniped

The landmark venue, with help from The Works and On Message, has introduced a chatbot based on a popular seal.

Feb 27, 2018

How a chatbot enticed new customers to Clarins Taiwan

CASE STUDY: Despite risks, Clarins and Isobar devised a chatbot-based system that quintupled new customers.

Oct 6, 2017

Teaching clueless chatbots the art of conversation

The gap between human expectations of chatbots and their actual capabilities means this field has a lot of development still to come.