Feb 7, 2020
CX leaders thrice as likely to exceed business goals: Adobe/Econsultancy report
From being a fringe benefit to marketers a decade ago, customer experience has become a mission-critical asset, according to Adobe and Econsultancy's Experience Index 2020 Digital Trends report.
Apr 25, 2017
One size doesn't fit all among millennials
The lifestyles and values of millennials born in the 1980s and 1990s differ vastly, with the latter operating seamlessly between the real and digital worlds.
Dec 20, 2012
MEDIA DEBATE: What will be the key digital developments in 2013?
As 2012 draws to a close, three pundits from different areas of the industry present the trends they believe are likely to shape digital media over the coming year.
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