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Can Japan’s renowned customer service be recreated online?
Sep 21, 2016
Colten Nahrebeski

Can Japan’s renowned customer service be recreated online?

Can brands find a happy medium between the traditional idea of 'omotenashi' and the quick, efficient shopping a younger generation demands?

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Japanese retailers are finally catering to millennial lifestyles
Dec 21, 2016
Colten Nahrebeski

Japanese retailers are finally catering to millennial lifestyles

Retailers who create space to balance socialising, self-exploration and sales will benefit.

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