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Can airlines glimpse their future by looking at fintech?
Oct 24, 2016
Andrea Lennon

Can airlines glimpse their future by looking at fintech?

Andrea Lennon of Critical Mass issues a plea for airlines to emulate fintech players that are getting their online customer experience in order.

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The challenge in Asia: fragmentation
Aug 10, 2016
Andrea Lennon

The challenge in Asia: fragmentation

Want to create a great customer experience in APAC? First, understand the perils of pitfalls of its fragmentation.

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