Chatbots are the new apps every brand worth its salt has one. Tommy Hilfiger had TMY.GRL launch a Gigi Hadid collaboration. The Singapore government has GovBot, a bot that allows citizens to contact civil servants and report concerns of public interest. Almost every week, a retailer rolls out a recommendation or shopping chatbot.
Chatbots are on the ascendant and arguably at the exuberant peak of the Gartner Hype Cycle which...
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