Madeleine Fitzpatrick
Feb 24, 2014

What the Russians and the world can learn from Sochi’s failings

The recently concluded Winter Olympics provides some textbook examples of how not to handle issue management.

Sure to be an enduring image from Sochi

The train wreck that has been the official response to the flood of bad press surrounding the 2014 Olympic Games in Sochi reads like a lesson in issue-management worst practice.

In the run-up to the Games the clickbait was practically writing itself. First there was the shoddy state of hotel rooms, with their missing door handles and toxic running water. Then, the fact that parts of the town still resembled a construction site. There was...

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