Emily Tan
Aug 14, 2014

Case Study: L'Occitane HK engages via selfies on Mother's Day

In a campaign where the technology may have outshone the creative idea, L'Occitane Hong Kong teamed up with Snap Mobile to promote it's mother's day special set.

L'Occitane took advantage of Hong Kongers' love of selfies
L'Occitane took advantage of Hong Kongers' love of selfies
Background
In sea of pink promotions around the Hallmark-created event, L'Occitane Hong Kong wanted its mother's day rose-scented kit to stand out. 
 
Aim
The primary aim was to promote the gift set, the secondary aim of the campaign was to increase brand-awareness, promote brand loyalty and grow L'Occitane's fanbase on Facebook. 
 
Execution
Teaming up with Snap Mobile, L'Occitane ran a promotion encouraging Hong Kongers to take selfies of themselves as surprise gifts for their mothers. What made the campaign somewhat unique was the use of Snap Mobile's rich media HTML5 ad unit. The full-page mobile ad unit appeared in several of Hong Kong's more popular news and content apps such as House News, Ming Pao news, now news, Day Day Cook and CR archive. 
 
During the promotion period which ran from 8 May to 1 June, the users accessing these apps would come across the full-screen L'Occitane ad unit inviting readers to take a selfie as a Mother's Day dedication. As an incentive, the brand offered three of its gift sets as prizes to be won. 
 
What made the ad unit unique was that the user could activate the phone's camera, take a photo, frame it and post it to Facebook all within the ad unit. 
 
Results
The ad was viewed more than 800,000 times and used 50,000 times resulting in a 6 per cent engagement rate. L'Occitane's Facebook fanbase grew 30 per cent. Unfortunately, no sales results were disclosed at press time. 
 
 
Creative Credits
Account Manager: Peter Li
Project Managers: Gabriel Yu, Force Tse
 

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